12th Joint ESAs Consumer Protection Day (JECPD)

12th Joint ESAs Consumer Protection Day: Building a framework for more efficient, simpler and safe financial services for consumers Programme Time Session 09:00 – 09:30 Registration and welcome coffee 09:30 – 09:40 Welcome speech ▪ Petra Hielkema, Chair of EIOPA, Current Chair of the Joint Committee of the ESAs 09:40 – 09:55 Opening speech: Maria Luís Albuquerque, Commissioner for Financial Services and the Savings and Investments Union (To be confirmed. Recorded intervention) 10:00 – 11:10 Panel 1: Simplification of the customer journey - How can regulation better support good consumer outcomes? The panel would focus on the potential to bring a stronger focus in the current regulatory framework on achievement of good consumer outcomes and less on formulaic, procedural requirements and would draw on experience from different sectors, including banking and payment services, and countries with a high level of individual savings. Moderator: Fausto Parente, Executive Director of EIOPA 11:10 – 11:40 Coffee break 11:45 – 12:55 Panel 2: Staying ahead of fraud and scams in the digital era. The panel will focus on the increase of online fraud and scams across the financial sectors arising from the use of AI and of crypto-assets, the significant threat to information security and to the financial assets of consumers, as well as the supervisory actions to prevent consumer detriments. Moderator: François-Louis Michaud, Executive Director of EBA 12:55 –...