CP on draft RTS on complaints handling under MiCAR

EBA/CP/2023/13 12 July 2023 Draft Consultation Paper EBA Draft Regulatory Technical Standards to specify the requirements, templates and procedures for handling complaints under Article 31 of the Regulation (EU) 2023/1114 on Markets in Crypto-assets, and amending Directive (EU) 2019/1937 (MICAR) Contents 1. Responding to this consultation 3 2. Abbreviations 4 3. Executive Summary 5 4. Background and rationale 6 5. Draft Regulatory Technical Standards 12 6. Accompanying documents 24 6.1 Draft cost-benefit analysis / impact assessment 24 6.2 Overview of questions for consultation 28 1. Responding to this consultation The EBA invites comments on all proposals put forward in this paper and in particular on the specific questions summarised in XX Comments are most helpful if they: ▪ respond to the question stated; ▪ indicate the specific point to which a comment relates; ▪ contain a clear rationale; ▪ provide evidence to support the views expressed/ rationale proposed; and ▪ describe any alternative regulatory choices the EBA should consider. Submission of responses To submit your comments, click on the ‘send your comments’ button on the consultation page by 12.07.2023. Please note that comments submitted after this deadline or submitted via other means may not be processed. Publication of responses Please clearly indicate in the consultation form if you wish your comments to be disclosed or to be treated as confidential....